Refund policy

At Samanly, customer satisfaction is our priority. If you receive a damaged or defective product, we are here to help.

1. Eligibility for Returns

You may request a return and refund if:

- Product is broken or damaged: Your product arrives broken or damaged.

- Product is not working properly: The product is defective or does not perform as expected.

Important: You must contact us within 7 days of receiving your parcel to be eligible for a return or refund request.

2. Return Process

1. Contact Us: Message our customer support team within 7 days of receiving your parcel and explain the issue.

2. Provide Evidence: Share clear photos or a video showing the damage or defect.

3. Return Approval: Our team will review your request and guide you through the return process.

4. Send the Product Back: Once your return is approved, send the product to the return address provided by our team.

3. Refund Policy

- Refunds will be processed after the returned parcel has been delivered to us and the product has been inspected.

- If the returned product is confirmed to be broken or defective, we will issue a refund.

- The refund will be made through an agreed payment method.

- Refund processing time may vary depending on the payment method.

4. Important Conditions

- Return requests must be submitted within 7 days of parcel delivery.

- The product must be returned with its original accessories and packaging, where possible.

- Please do not send a product back before receiving return instructions from our team.

- Products damaged due to misuse or accidental damage after delivery may not qualify for a refund.

5. Contact Us

For return or refund requests, please contact us through our website:

Store: Samanly

Website: www.samanly.shop

We appreciate your trust in Samanly and will do our best to resolve any product-related issues fairly and promptly.